Privacy Policy

Last Updated: 25 June 2025

This Privacy Policy applies to Hopkins Creek Events Pty Ltd ("we", "our", "us") in relation to the Hopkins Creek website and mobile applications. It outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services, you agree to the terms outlined in this Privacy Policy and our Terms and Conditions.

1. What is Personal Information?

Personal Information is information or an opinion that identifies an individual. This includes your name, email address, phone number, postal address, volunteer registration preferences, and ticketing or purchase information. Sensitive information (such as accessibility or health info) is collected only with consent.

2. How We Collect Personal Information

We collect information via ticket and merchandise sales, volunteer and event registrations, email communications, website forms, and mobile apps. We may also collect it from third-party platforms if authorised.

3. Why We Collect Personal Information

We collect your information to deliver services, manage volunteers, respond to enquiries, and improve the event experience. We may send marketing emails where you've consented or where permitted by law.

4. Disclosure of Personal Information

We may disclose information to staff, volunteers, service providers, or legal authorities. We do not sell your personal information.

5. Overseas Disclosure

We do not currently share personal information overseas. If this changes, we will take steps to ensure compliance with privacy laws.

6. Security and Storage

Information is stored securely using encryption, firewalls, and access controls. Data is only retained as long as needed and securely destroyed thereafter.

7. Access and Correction

You may request access to or correction of your data by contacting info@hopkins-creek.com.

8. Cookies and Tracking

We use cookies to improve the user experience. You may disable cookies via your browser settings.

9. Links to Other Websites

We are not responsible for the privacy policies of external websites linked on our site or app.

10. Policy Updates

This policy may be updated at any time. Major changes will be posted on our website or communicated via email.

11. Complaints and Enquiries

For privacy concerns or complaints, email: info@hopkins-creek.com