Fine Details

Last Updated: 26 April 2026

These Terms and Conditions apply to the purchase of tickets to, and attendance at, Hopkins Creek Festival (the Event), operated by Hopkins Creek Events Pty Ltd (ACN 619 422 516), held at 1755 Seymour–Tooborac Road, Glenaroua (the Venue).

By purchasing, receiving or using a ticket, or by entering the Venue, you agree to these Terms and Conditions and any other rules on www.hopkins-creek.com, including the How To Hopkins guide. If you do not agree, do not attend.

We may update these Terms at any time by posting a revised version on our website. Continued use of a ticket or attendance after updates means you accept the new Terms.

1. Definitions

1.1 Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).

1.2 Claim means any allegation, debt, cause of action, liability, proceeding, suit or demand of any nature, whether present or future, actual or contingent.

1.3 Consumer has the meaning in the Australian Consumer Law.

1.4 Event IP means all intellectual property developed or used to promote the Event.

1.5 Loss means any cost, expense or damage, including legal costs on a full indemnity basis, whether direct or indirect.

1.6 Prohibited Items include glass, fireworks, flares, weapons, illegal drugs, N2O chargers, gas bottles, cooking gear, generators, large sound systems, drones, professional audiovisual equipment, lithium batteries that are unsafe or non-compliant, umbrellas and tents outside camping areas, and any other item we deem unsafe or unsuitable.

1.7 Prohibited Behaviour includes harassment, assault, vandalism, theft, trespass, damage to property, climbing structures, unauthorised fires, disruptive or unsafe conduct, excessive intoxication, littering, anti-social or discriminatory conduct, ignoring safety instructions, or disrupting local communities.

1.8 Representative means any director, staff, contractor, volunteer, security or agent acting for Hopkins Creek Events.

2. Eligibility, Ticketing and Entry

2.1 The Event is strictly 18+. A valid government-issued photo ID is required.

2.2 All tickets including ticket resales are only permitted through the authorised ticketing platform Humanitix. Do not buy from unauthorised sellers.

2.3 Tickets may not be resold above face value, subject to applicable resale laws, including the Major Events Act 2009 (Vic) if declared.

2.4 Tickets remain the property of Hopkins Creek Events until the gate closes on the final day.

2.5 Entry requires a valid barcoded ticket and ID. On arrival, your ticket will be exchanged for a wristband. Wristbands must be worn at all times. Once removed, a wristband is void and cannot be reused or replaced.

2.6 Complimentary or promotional allocations must not be sold or transferred for profit.

2.7 Tickets must not be used for advertising, competitions, marketing, media or promotions without our prior written consent.

2.8 Lost, stolen, missing or damaged tickets will not be replaced, except where required by law.

2.9 You agree to receive Event communications, including information about related events.

2.10 Search on entry and during the Event. As a condition of entry you consent to searches of your person, vehicle and belongings, which may include bag checks, vehicle checks and on person checks. If you do not consent, you may be refused entry or removed.

2.11 Companion Cards. We proudly support the National Companion Card scheme. Valid cardholders who purchase a standard ticket are entitled to one complimentary ticket for their companion or carer. To arrange this, please contact us at info@hopkins-creek.com with your ticket confirmation and a copy of your Companion Card prior to the Event. The companion ticket is strictly for the use of the designated carer and cannot be sold or transferred.

3. Refunds, Changes and Cancellations

3.1 All sales are final. A change in personal circumstances, including illness, travel issues or inability to attend, does not entitle you to a refund or exchange.

3.2 The Event may change the venue, line up, program, amenities or schedule without notice. Subject to your rights under the Australian Consumer Law, such changes do not entitle you to a refund.

3.3 Force Majeure. If the Event is cancelled, postponed, curtailed or relocated due to events outside our reasonable control, including fire, flood, extreme weather, natural disaster, public health orders, pandemics, strikes, actions of authorities, or other acts of God:

• a) If cancellation is announced before gates open, we may offer a refund in line with law, less reasonable administrative or booking fees.
• b) If the Event is postponed within 12 months, tickets will automatically roll over to the new dates. You may request a refund within 14 days of the postponement announcement, after which rollover applies.
• c) If cancellation or curtailment occurs on the scheduled event dates after gates have opened, no refunds will be issued, except as required by law.

3.4 No refunds are provided if you are refused entry or evicted for breaching these Terms, or if you arrive late, leave early, miss performances, or purchase the wrong ticket type.

3.5 We strongly recommend travel and accommodation insurance to cover losses from cancellation, rescheduling or relocation.

3.6 Any valid refund will be processed to the original payment method where practicable. Postage, merchant and booking fees are not refundable unless required by law.

4. Site Rules, Behaviour and Safety

4.1 Respect attendees, staff, volunteers, neighbours and the environment. Aggressive, threatening or discriminatory behaviour is not tolerated.

4.2 Follow all lawful and reasonable directions from Representatives and emergency services.

4.3 Prohibited Items are not allowed on site. Confiscated items will not be returned, replaced or reimbursed.

4.4 The following are expressly prohibited: moshing, stage diving, crowd surfing, swimming in dams or waterways, smoking within 10 metres of food vendors or in smoke free areas, commercial quantities of alcohol, trading, fundraising, campaigning or private events without written consent, entering restricted or non public areas, climbing staging, rigging or structures.

4.5 Access is limited to public areas designated by signage or staff. Entering restricted zones may result in eviction or prosecution.

4.6 Restricted capacity areas. Some areas have capacity limits. Admission is not guaranteed once capacity is reached. This does not entitle you to a refund.

4.7 In any emergency or serious incident you must follow all official directions.

4.8 You must take reasonable care moving around the site, including at night and in adverse weather. Wear appropriate clothing and footwear. Consider ear plugs near stages.

4.9 All vehicle traffic must remain on the marked roads and tracks. No vehicles are permitted in the general camping area. Sleeping in vehicles is permitted only in designated areas. No tents are permitted in the vehicle camping area.

4.10 We reserve the right to refuse entry or evict any person from the Venue who breaches these Terms, engages in Prohibited Behaviour, or whose presence we reasonably deem a risk to themselves or others, without refund.

5. Alcohol, Smoking and Prescription Medication

5.1 The Event is a licensed venue. You must be 18+ to purchase or consume alcohol and you must carry valid photo ID.

5.2 BYO is permitted in limited personal quantities for campsite use only. Kegs and amounts that suggest resale or supply are prohibited.

5.3 Free voluntary breath testing may be available before exiting. You are responsible for ensuring you are safe and legal to drive.

5.4 Smoking and vaping are only permitted in designated areas and never within 10 metres of food vendors.

5.5 Prescription medication. Bring medications in original containers with pharmacy labels that match your ID. Quantities must be limited to personal needs for the Event duration. If you do not meet these requirements, medication may be treated as a Prohibited Item.

6. Intellectual Property, Filming and Photography

6.1 All Event IP, designs, text, logos, imagery and artwork are owned by Hopkins Creek Events or licensors. Use without permission is prohibited.

6.2 By attending, you consent to being photographed, filmed or recorded, and grant us a royalty free, perpetual licence to use such material in any media for promotion and related purposes.

6.3 Personal mobile phones and non professional compact cameras are permitted. Professional audiovisual equipment, including detachable lens cameras, telephoto lenses, drones and recording gear, is prohibited without written approval. We may cloak or remove unauthorised equipment and may direct deletion or removal of unauthorised content where lawful.

7. Risk, Medical and Third Party Services

7.1 Entry is at your own risk. You acknowledge inherent risks including injury or death.

7.2 You warrant that you are medically and physically fit to attend.

7.3 We may arrange medical assessment, treatment or evacuation if necessary. You are responsible for any associated costs.

7.4 Medical, security, transport, utilities and some trader services are provided by independent third parties. Any claims relating to those services must be directed to the relevant provider.

7.5 Communicable diseases. You agree to comply with any public health directions and any reasonable measures required by us for health and safety.

8. Liability, Release and Indemnity

8.1 Nothing in these Terms limits your rights or our obligations under the Australian Consumer Law.

8.2 To the full extent permitted by law:

• a) Hopkins Creek Events and its Representatives are not liable for any Loss or Claim arising from or in connection with your attendance, including property loss or damage, system outages, third party actions, weather and similar causes beyond our control.
• b) You release us and our Representatives from all Claims relating to the Event.
• c) You indemnify us against any Claim or Loss arising from your acts or omissions or your breach of these Terms.

8.3 This waiver does not exclude liability that cannot be excluded by law, including liability arising from our gross negligence under Victorian law.

9. Privacy and Data

9.1 We may collect and hold personal information, including your name, contact details and payment information, to administer the Event.

9.2 We may disclose your personal information as required by law or to service providers assisting with Event operations. See our website for our privacy statement.

9.3 You must not conduct surveys, interviews or collect data on site without our written consent.

10. General

10.1 These Terms are the entire agreement between you and Hopkins Creek Events.

10.2 If any part of these Terms is invalid, the remainder continues in effect.

10.3 We may assign or novate our rights and obligations under these Terms without notice.

10.4 These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the Victorian courts.

11. Contact

Questions or complaints: info@hopkins-creek.com

Warning Under the Australian Consumer Law and Fair Trading Act 2012

Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named in these Terms (Hopkins Creek Events Pty Ltd) is required to ensure that the recreational services it supplies to you:

• are rendered with due care and skill; and
• are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and
• might reasonably be expected to achieve any result you have made known to the supplier.

Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you purchase a ticket, enter the Venue, or otherwise accept these Terms, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in these Terms.

NOTE: The change to your rights, as set out in these Terms, does not apply if your death or injury is due to gross negligence on the supplier's part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2022 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.